Who we are
This Privacy Policy explains how Giant Motors Auto Body & Paint (“Giant Motors,” “we,” “us”) collects, uses and protects your information when you visit giantmotorsmiami.com, request an estimate, or communicate with us by phone, email or text message.
Information we collect
Information you give us. When you request an estimate or contact us, we may collect your name, phone number, email address, vehicle make, model and year, a description of the damage, photos you upload, whether the repair involves an insurance claim, and your preferred language.
Information from your visit to the shop. When you bring your vehicle in, we keep the details we need to repair it and to contact you about it.
Information collected automatically. Like most websites, our site may record basic technical information such as your browser type, device, pages visited and the date and time of your visit. We use this only to keep the site working and to understand how it is used.
How we use your information
- To respond to your estimate request and answer your questions.
- To schedule, perform and deliver your repair, and to keep you updated on its status.
- To work with your insurance company on your claim, when you ask us to.
- To send you a text message after your repair asking about your experience and inviting you to leave a review.
- To keep our records, meet our legal obligations and improve our service and website.
Text messages and your mobile number
If you give us your mobile number and agree to receive text messages, we use it to send messages about your estimate, your repair and your experience with us. Message frequency varies. Message and data rates may apply. You can reply STOP at any time to stop receiving messages, or HELP for help. See our SMS Terms for details.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. The categories of sharing described in this policy exclude text messaging originator opt-in data and consent.
How long we keep it
We keep your information for as long as we need it to serve you, to keep records of the work we performed, and to meet our legal and tax obligations. When we no longer need it, we delete it or make it anonymous.
How we protect it
We use reasonable administrative, technical and physical safeguards to protect your information. No method of transmission or storage is completely secure, but we work to keep your information safe.
Your choices
- Reply STOP to any text message to stop receiving texts from us.
- Ask us what information we have about you, or ask us to correct or delete it, by calling or emailing us.
- You can browse our website without giving us any personal information.
Children
Our website and services are not directed to children under 13, and we do not knowingly collect personal information from them.
Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will change the “Last updated” date at the top of this page.
Contact us
Giant Motors Auto Body & Paint
470 NW 5th Street, Miami, FL 33128
Phone: (305) 538-4517
Email: giantmotorsauto@gmail.com